Privacy Policy

At SportsSkill Ladder, we take your privacy seriously. This Privacy Policy explains in detail how we collect, use, and protect your information. To make things easier, here’s a quick summary of the key points:

Please read the full policy below for more detailed information. By continuing to use SportsSkill Ladder, you are agreeing to the terms described here.

1. Information We Collect

To provide the best possible experience, we collect certain types of information when you use our services. This includes information you provide directly, as well as data generated when you participate in matches and ladders.

• Account data: When you create an account, we collect your name, email address, phone number, and profile image. This allows us to personalize your profile and connect you with other players.
• Activity data: We record details about ladders you join, matches you play, your results, ranking changes (ELO), and historical stats. This helps us keep competition fair and transparent.
• Device data: To send real-time updates, we collect device identifiers such as FCM tokens that allow us to deliver push notifications directly to your device.
• Optional data: If you provide additional details like feedback, comments, or reports, we also process this information to improve our services.

2. How We Use Your Information

We only use your data to operate and improve SportsSkill Ladder. Specifically, we use the information we collect to:

• Allow you to join ladders, take part in challenges, and record match results accurately.
• Send timely push notifications so you never miss updates about challenges, matches, or results.
• Ensure the fairness of rankings by calculating and updating ELO scores based on your performance.
• Analyze app usage trends and feedback so we can improve features and fix issues.
• Provide customer support whenever you need help with your account or gameplay.
• Protect the security of our platform by detecting suspicious activity and preventing misuse.

3. Data Sharing

We want to be clear: we do not sell, rent, or trade your personal data. However, to deliver our services smoothly, we may share limited information with trusted third parties. For example, we rely on cloud hosting providers to store data, or push notification services to deliver alerts. These partners are bound by confidentiality agreements and may only use your data to perform their contracted services for us.

4. Data Retention

We keep your information for as long as your account is active. If you delete your account, your profile, credentials, and personal identifiers are permanently erased from our systems. To maintain competition history, match results and ladder performance data may be stored in an anonymized form. This ensures that the integrity of past competitions remains intact without identifying you personally.

5. Your Rights & Choices

We believe you should have full control over your personal data. SportsSkill Ladder gives you the following rights:

• Access and update: You can view and edit your account information anytime through your profile.
• Notifications: Manage or disable push notifications directly in the app or device settings.
• Deletion: Delete your account at any time by going to Profile → Delete Account. Once confirmed, deletion is permanent and cannot be undone.
• Data copy: Contact us if you would like a copy of your data or need further details on how it is used.

6. Security

We take reasonable steps to protect your personal data. Our systems use encrypted connections, role-based access controls, and regular security checks. While we work hard to protect your data, no online system is completely secure, and we cannot guarantee absolute safety. We encourage you to use strong passwords and keep your account details private.

7. Children's Privacy

SportsSkill Ladder is designed for competitive gaming and is not intended for children under 13 years of age. We do not knowingly collect personal data from children. If we discover that we have inadvertently collected information from a child, we will delete it as soon as possible. Parents or guardians who believe their child has provided us data can contact us directly.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in technology, laws, or how our services work. When we make updates, the "Effective Date" at the top will be changed. If the updates are significant, we may also notify you within the app or by email. We recommend reviewing this page from time to time to stay informed.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact our support team at: connect@sportsskill.app. We will do our best to respond promptly and address your concerns.